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Chippenham Business Improvement District (BID)

Role: Town Host

Reporting to: Office Manager

Closing Date: 25th May 2018

Job Purpose

Chippenham BID is looking for a new Town Host to join their friendly team. You will perform a wide range of roles as part of the Chippenham BID team and will be a visible, approachable, uniformed presence on the streets of the BID area.

Role information

  • Fixed term contract: expires 31st March 2020
  • Work a shift pattern over 6 days, including some bank holidays and extended hours when required
  • Able to work in all weather conditions as the job will be primarily outside

Duties

  • Monitor and patrol the BID area whilst providing a professional, friendly and helpful service to the public, BID businesses and BID partners
  • Develop relationships and maintain regular contact with businesses to ensure they understand the work and benefits of the BID and engage them in all appropriate programmes, projects and services
  • Carry out business visits daily to discuss business needs, suggestions and security matters and to record incidents, complaints or other feedback
  • Play a central role in policing the town centre and escalate any situations that cannot be resolved to the relevant authority
  • Welcome visitors and shoppers to the town centre
  • Provide a presentable and highly visible meet and greet visitor information service
  • Ensure that the environment is clean and welcoming
  • Maintain timely and accurate records of incidents and issues arising
  • Assist in the production and delivery of events held in the BID area
  • Lead on the distribution of any project and/or marketing materials the BID may require
  • Produce reports using various software packages used by the BID
  • Represent the BID and BID businesses at appropriate internal and third-party meetings
  • Provide basic first aid, additional security and assistance with missing & vulnerable persons including children

Person Profile

  • Demonstrable commitment to providing an exceptional customer service culture
  • Self-motivated with excellent communication skills
  • Energetic, enthusiastic and adaptable with a can-do attitude
  • Ability to build and maintain relationships with a diverse set of partners
  • A friendly, respectful and helpful manner
  • The ability to stay calm in challenging situations
  • The ability to be proactive and passionate about making a difference
  • Physically fit and able to be mobile over considerable distances
  • Able to work effectively as part of a team
  • First aid and security (SIA) training would be an advantage but are not essential

Annual Salary: £17,500

The successful candidate will be subject to an enhanced DBS check.

How To Apply:

If you are interested in this role then the first stage is to send your CV to manager@chippenhambid.co.uk.

This role has an immediate start for the right person.

 

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